Passport and visa information for the United States Of America

This includes entry requirements, health, safety and security and how to get help

Passport and visa information for Canada

This includes entry requirements, heath, safety and security and how to get help.

General travel advice from the United Kingdom Foreign, Commonwealth & Development Office.

Travel Insurance

You will need to make your own arrangements regarding personal travel insurance, if you wish for a quote/purchase insurance through the company we work with please visit the following website:

Booking Conditions

You can find our full booking terms and conditions by clicking here

Complaints

In the first instance please ensure you raise your issues with the travel partner in North America or the contact agent detailed on all of your documentation.

If this does not get resolved to your satisfaction please email the sales advisor who looked after your holiday setting out the issues and what action if any was taken by the service provider / agent when you raised the issue on-site. We will then investigate this and look to resolve the matter as quickly as possible.

If you are still unhappy with the resolution we have provided, we are a member of ABTA, membership number Y4470 and we are obliged to maintain a high standard of service to you by the ABTA Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com.